The 2027 IIHF World Junior Championship is hitting the ice at Westerner Park, and we want you to be part of the team behind the action!
Westerner Park is proud to host World Junior Hockey from December 26, 2026, to January 2, 2027, at the Marchant Crane Centrium. This exciting international event will bring world-class junior hockey to Red Deer and put our community on the international stage.
We are recruiting Entertainment Agents to join our event team and help deliver an exceptional experience throughout this major event. These are temporary positions for approximately 10 days.
If you are responsible, outgoing, customer-focused, and ready to work hard in a fast-paced environment, apply now to be part of this exciting international event!
Position Overview
Through providing concourse support for guests, scanning tickets, or working in the box office, the Entertainment Agent plays a vital role in ensuring customer satisfaction and successful event execution. The Entertainment Agent may be responsible for working in any of these areas throughout their employment, based on organizational requirements.
Key Responsibilities
Under the direction of the Tickets Alberta Manager, the Entertainment Agent is responsible for the following:
General Duties:
Provide prompt, positive, and courteous customer service to guests when answering questions, responding to requests and complaints, and assisting guests with finding their seats or amenities.
Concourse Support:
Take responsibility for your area, looking out for any spills, hazards, or disturbances, and call for the appropriate support when necessary.
Ticket Scanning:
Box Office:
Duties for other event support functions may include:
Gate Cashier Duties including working in the gate booths, redeeming tickets, taking payments, answering questions, and giving instructions to guests.
RAD Redemption duties including working in RAD redemption booths, putting wristbands on patrons, answering questions, giving directions, and providing general information. 5-20 major points regarding the role
This role is expected to adapt to changes and take on additional duties as required.
What You’ll Bring
Frequent contact with members of the public inquiring about seating locations, rules, procedures or problems, safety precautions
Why Join Us?
Be part of an exciting international sporting event, gain valuable hands-on experience, and help create memorable experiences for thousands of guests.
This is an opportunity to work alongside an incredible team and help showcase Red Deer and Westerner Park to visitors from across Canada and around the world.
Application Deadline: October 25, 2026
Terms of Employment
Position: Entertainment Agent Affiliation: Member of the Westerner Employees Association Employment Status: Temporary, approximately 10-day contract Work Hours: Flexible, including days, afternoons, evenings, weekends, and holidays Compensation: $15.00 per hour Overtime Eligible: Yes
Ready to be part of the excitement? Submit your application today!
Thank you for your interest in Westerner Park. We look forward to reviewing your application.
Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.
