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Red Deer utility-bill payments and PAWS automatic withdrawals
Red Deer, Alberta, Canada
Pay a Red Deer city utility bill through MyCity/PAWS, a bank, mail, a drop box or the City Hall counter.
Key information
Pay a Red Deer city utility bill through MyCity/PAWS, a bank, mail, a drop box or the City Hall counter. The tax account has different payment rules, so use the utility account number.
On this page
How the service works
Use the utility account number from the correct service address. Each address has a unique account, and a move creates another number. A payment sent to a former address or to the tax account may not settle the utility bill you intended.
The utility counter accepts credit cards, while the city’s property-tax payment page says credit cards are not accepted for taxes. Keep those two services separate. PAWS is an authorization to withdraw the billed amount on its due date; cancelling it means another payment route is still needed for outstanding bills.
Sources: Red Deer utility-bill payments and PAWS automatic withdrawals official information · PAWS enrolment and cancellation · Utility billing FAQ
Compare the options
| Route | Prepare | Important detail |
|---|---|---|
| PAWS through MyCity | Linked utility account and bank details | Withdraws due-date bill amount |
| Paper PAWS | Signed agreement and void cheque/PAD form | Email utilities@reddeer.ca or fax 403-342-8116 |
| Bank payment | Current utility bill/account number | Confirm bank setup and processing |
| City Hall counter | Bill and payment method | Cash, cheque, debit, Visa, Mastercard |
| Mail/drop box | Cheque and account identification | Allow delivery and processing |
Sources: Red Deer utility-bill payments and PAWS automatic withdrawals official information · PAWS enrolment and cancellation · Utility billing FAQ
Steps to use the service
- Read the current bill
Match the service address, account number and due date.
- Choose the route
Authorize PAWS or use another accepted payment method.
- Check changes
A move or cancellation needs separate account/payment action.
Sources: Red Deer utility-bill payments and PAWS automatic withdrawals official information · PAWS enrolment and cancellation · Utility billing FAQ
Eligibility and local rules
When is my utility bill due?
The city FAQ says the first or 15 thof each month depending on location, with bills normally arriving about two weeks before. Read the date on the actual bill.
Source: Utility billing FAQ
How does PAWS work?
It withdraws the utility bill amount each month on the due date. It is not the property-tax instalment plan and does not use that program’s timing.
Source: PAWS enrolment and cancellation
Can I enrol through MyCity?
Yes. Select the relevant utility account or accounts, choose Sign up for PAWS, enter the banking details, review the terms and submit the acknowledgement.
Source: PAWS enrolment and cancellation
Using the service
Can I use a paper withdrawal agreement?
Yes. Add a Canadian void cheque or bank direct-debit/PAD form. Send it by email, fax, mail, City Hall drop box or the utility counter.
Source: PAWS enrolment and cancellation
How do I stop PAWS?
Use MyCity’s Stop Automatic Withdrawals route for the selected account, confirm the displayed last four digits and stop date, then complete the acknowledgement. A paper cancellation form is also available.
Source: PAWS enrolment and cancellation
Can I pay through my bank?
Yes, online, by phone or at most banks. Use the city utility information from the current bill. Ask the bank about setup and processing rather than guessing from the property-tax payee.
Source: Red Deer utility-bill payments and PAWS automatic withdrawals official information
What does the City Hall counter accept?
Cash, cheque, debit, Visa or Mastercard, Monday to Friday 8 a.m. to 4:30 p.m. The counter is on the first floor at 4914 48 Avenue.
Source: Red Deer utility-bill payments and PAWS automatic withdrawals official information
Exceptions and help
How can I pay after hours?
The payment page lists 24-hour drop boxes near the east- and west-facing City Hall entrances. Keep the account information with a cheque; do not assume a drop box provides an immediate receipt.
Source: Red Deer utility-bill payments and PAWS automatic withdrawals official information
Where should a cheque be mailed?
Make it payable to The City of Red Deer and send it toPOBox 5008, Red Deer, Alberta T4N3T4. Allow delivery and processing before the bill’s due date.
Source: Red Deer utility-bill payments and PAWS automatic withdrawals official information
Who can help if I cannot pay on time?
Contact the Utility Billing Service Centre as early as possible about arrangements at 403-342-8203 or utilities@reddeer.ca. Only named account holders can make changes or enquiries.
Source: Utility billing FAQ
Local service locations
City Hall utility-payment counter
4914 48 Avenue, first floor, Red Deer, Alberta
Accepts city utility payments during counter hours. The east and west building entrances have 24-hour payment drop boxes.
- Hours
- Monday to Friday 8 a.m.,4:30 p.m.
- Utility enquiries
- 403-342-8203
- PAWS fax
- 403-342-8116
Sources: Utility payments · PAWS
Google Maps uses the named destination and recorded address. The map is not proof of an accessible entrance, current opening or available service.
Sources: Red Deer utility-bill payments and PAWS automatic withdrawals official information · PAWS enrolment and cancellation · Utility billing FAQ
Official contacts and forms
- Red Deer utility-bill payments and PAWS automatic withdrawals official information
- PAWS enrolment and cancellation
- Utility billing FAQ
Sources: Red Deer utility-bill payments and PAWS automatic withdrawals official information · PAWS enrolment and cancellation · Utility billing FAQ